Privacy Policy

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name — First and last name for order processing and delivery
• Email Address — For order confirmations, updates, and communication
• Phone Number — For delivery coordination and order-related communication
• Delivery Address — Shipping address for order fulfilment
• Payment Information — Processed securely through our payment partners (Razorpay); we do not store your full card details

Automatically Collected Information

• Browser type, device information, and operating system
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Referring website or search terms

We use the information we collect to:

• Process Orders — Confirm, prepare, and deliver your orders accurately
• Delivery Coordination — Share your address and contact details with our delivery partners to ensure timely delivery
• Customer Support — Respond to your queries, complaints, and feedback
• Marketing Communications — Send promotional offers, new product updates, and festive specials (only with your explicit consent; you can unsubscribe at any time)
• Website Improvement — Analyse usage patterns to improve our website experience, product offerings, and services
• Legal Compliance — Meet legal and regulatory requirements under Indian law, including GST and tax compliance

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of personal data on protected servers
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis among our staff

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data but are committed to protecting it to the best of our abilities.

Your data is stored on servers located in India, in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Essential Cookies — Remember your cart contents, login sessions, and preferences
• Analytics Cookies — Understand how visitors interact with our website to improve performance
• Marketing Cookies — Deliver relevant advertisements and track campaign effectiveness (only with your consent)

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our website, including the ability to place orders.

We work with trusted third-party service providers to operate our business. These partners may have access to your personal information only as necessary to perform their services:

• Payment Processors — Razorpay processes all online payments securely under PCI-DSS compliance standards
• Delivery Partners — Courier and logistics companies that handle the delivery of your orders
• Analytics Providers — Services that help us understand website usage and improve the user experience
• Communication Services — Email and SMS platforms for order notifications and marketing communications

We ensure that all third-party partners adhere to appropriate data protection standards and use your information only for the purposes for which it was shared.

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Correction — Request correction of any inaccurate or incomplete data
• Right to Erasure — Request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent — Opt out of marketing communications at any time by clicking the unsubscribe link or contacting us
• Right to Grievance Redressal — Lodge a complaint with us or the relevant data protection authority

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: