Delivery & Shipping Policy

Our standard delivery timings are from 11:00 AM to 9:00 PM, unless otherwise specified at the time of ordering.

If any product in your order is unavailable at the time of preparation, it may be substituted with the next best available product of equal or higher value and similar quality.

Once your order is dispatched, you will receive a tracking link via email and SMS. You can use this link to monitor your order in real time.

• Tracking details are typically available within 2–4 hours of dispatch.
• For Hyderabad local deliveries, you will receive a direct contact number of the delivery person.
• International orders can be tracked through our logistics partner’s website using the provided tracking ID.

If you have not received tracking information within 24 hours of placing your order, please contact us at olivemithaivatika@gmail.com.

Our sweets are packaged with utmost care to ensure they reach you in perfect condition:

• Specially Designed Boxes — Food-grade packaging designed specifically for traditional Indian sweets, keeping them fresh and intact during transit
• Insulated Packaging — Temperature-sensitive items such as milk-based sweets are packed with insulated materials and gel packs to maintain freshness
• Tamper-Proof Seals — All packages are sealed to ensure hygiene and authenticity
• Gift Wrapping — Premium gift wrapping is available for special occasions at a nominal additional cost

Certain milk-based and cream-based sweets require temperature-controlled handling. For these items:

• We use insulated packaging with food-safe gel ice packs to maintain optimal temperature during transit.
• During summer months (April–June), we may limit shipping of highly perishable items to nearby zones to ensure quality.
• Please refrigerate milk-based sweets immediately upon delivery.

Our delivery partners will make up to 2 delivery attempts at the provided address:

• If the first attempt is unsuccessful, you will be contacted via phone/SMS to schedule a second attempt.
• If both attempts fail, the order will be returned to our facility.
• For returned orders of perishable goods, refunds will be processed minus applicable shipping charges.
• Please ensure that the delivery address and phone number provided are accurate and that someone is available to receive the order.

If you experience any issues with your delivery or have questions about shipping, please do not hesitate to contact us: