Free Delivery on All Orders Above 2 Kgs|Hyderabad Delivery in 24 Hours|Pan India in 3 Working Days|USA Delivery in 5 Working Days|Canada / UK / UAE in 7 Working DaysFree Delivery on All Orders Above 2 Kgs|Hyderabad Delivery in 24 Hours|Pan India in 3 Working Days|USA Delivery in 5 Working Days|Canada / UK / UAE in 7 Working Days
Olive Mithai Shop

Delivery & Shipping Policy

We deliver the freshest mithai right to your doorstep, carefully packaged to preserve flavour and quality. Learn about our delivery zones, timings, and shipping standards.

Delivery Zones & Charges

Delivery ZoneEstimated TimeframeShipping Charges
HyderabadWithin 24 HoursFree above ₹500
Pan India3 Working DaysFree above ₹2,000
USA5 Working Days₹999 flat rate
Canada, UK, UAE7 Working Days₹1,299 flat rate

* Delivery timeframes are estimated working days from order confirmation. Actual delivery may vary during festive seasons and public holidays.

Delivery Timings

Our standard delivery timings are from 11:00 AM to 9:00 PM, unless otherwise specified at the time of ordering.

Please note: Delivery is not guaranteed if the order is received too late in the day. We recommend placing orders early to ensure same-day delivery.

Substitution Policy

If any product in your order is unavailable at the time of preparation, it may be substituted with the next best available product of equal or higher value and similar quality.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email and SMS. You can use this link to monitor your order in real time.

  • Tracking details are typically available within 2–4 hours of dispatch.
  • For Hyderabad local deliveries, you will receive a direct contact number of the delivery person.
  • International orders can be tracked through our logistics partner’s website using the provided tracking ID.

If you have not received tracking information within 24 hours of placing your order, please contact us at olivemithaivatika@gmail.com.

Packaging Details

Our sweets are packaged with utmost care to ensure they reach you in perfect condition:

  • Specially Designed Boxes — Food-grade packaging designed specifically for traditional Indian sweets, keeping them fresh and intact during transit
  • Insulated Packaging — Temperature-sensitive items such as milk-based sweets are packed with insulated materials and gel packs to maintain freshness
  • Tamper-Proof Seals — All packages are sealed to ensure hygiene and authenticity
  • Gift Wrapping — Premium gift wrapping is available for special occasions at a nominal additional cost

Temperature-Sensitive Items

Certain milk-based and cream-based sweets require temperature-controlled handling. For these items:

  • We use insulated packaging with food-safe gel ice packs to maintain optimal temperature during transit.
  • During summer months (April–June), we may limit shipping of highly perishable items to nearby zones to ensure quality.
  • Please refrigerate milk-based sweets immediately upon delivery.

Delivery Attempt Policy

Our delivery partners will make up to 2 delivery attempts at the provided address:

  • If the first attempt is unsuccessful, you will be contacted via phone/SMS to schedule a second attempt.
  • If both attempts fail, the order will be returned to our facility.
  • For returned orders of perishable goods, refunds will be processed minus applicable shipping charges.
  • Please ensure that the delivery address and phone number provided are accurate and that someone is available to receive the order.

Need Help with Delivery?

If you experience any issues with your delivery or have questions about shipping, please do not hesitate to contact us:

Olive Mithai — Delivery Support

Email: olivemithaivatika@gmail.com

We aim to respond to all delivery-related queries within 4 hours during business hours (9 AM – 8 PM IST).